In a tough, unfair world you are essential. You get answers and a change to see faces over the table.

http://www.iccwbo.org/Products-and-Services/Arbitration-and-ADR/Mediation/Celebrated-ICC-Mediation-Week-professionals-debut-two-new-publications/

http://www.iccwbo.org/Products-and-Services/Arbitration-and-ADR/Mediation/Celebrated-ICC-Mediation-Week-professionals-debut-two-new-publications/