Excellent and professional and a good solution to our issues!

Consumer Issues

Global Mediation has mediated in a number of consumer cases. Examples include –

  • Numerous cases in involving issues of unsatisfactory goods and claims that can be made under consumer protection legislation
  • A number of cases involving disagreements regarding fitness for purpose of products
  • A number of cases where the dispute arises out of the merchantability of products
  • A number of false description claims
  • Dispute between a couple and a national holiday company, with allegations that the holiday was not ‘fit for purpose’
  • Dispute between an individual and mortgage adviser with allegations of breach of duty of care
  • Dispute between an individual and builder regarding kitchen installation
  • Dispute between homeowner and waterproofing installers/manufacturers regarding ingress of water and where responsibility for this lay
  • Dispute between homeowners and double glazing installers, with non-payment of invoices and allegations of faulty workmanship
  • Dispute arising from the contractual terms of the sales or commission of insurance policies

For more information on Global Mediation’s consumer mediation service, please contact us or request a callback by completing the form on the right.

Mediators that specialise in Consumer Issues

Adam Gersch

Managing Director

Adam is Global Mediation\'s MD as well as Head of Argent Law Mediation Team. A criminal barrister, he established Global Mediation in 2001 and his ability to manage complex cases coupled with his personable approach, creativity and lateral thought processes is both respected and sought-after.

Edward Culver


A practising barrister, Edward works hard to make the atmosphere during mediation as conducive to constructive dialogue as possible, making sure that each party can participate and contribute fully, enabling all areas of disagreement and conflict to come to a mutually agreeable resolution.

Gareth Thompson


Gareth creates trust and confidence with his ability to get parties to \"buy in\" to the mediation process and to take ownership and responsibility for generating a successful outcome. He deals confidently with multi-layered personal dynamics and is highly skilled in managing diverse, complex issues.

Jeremy Connell


Jeremy successfully manages the mediation process through a combination of acute listening and subtle yet effective intervention. He has an ability to quickly establish a constructive rapport with both parties in dispute through building trust and an unwavering commitment to dispute resolution.

Sally Ruthen


With legal and psychological experience, Sally is a reputable and successful mediator who approaches each case with versatility and confidence. She quickly appreciates the issues, needs and interests of both parties and projects a positive outlook enabling them to settle their disputes fairly.

Sally Thompson


Sally is a practising barrister who is highly coveted for her ability to achieve creative settlements in the most challenging of cases. Her approach is flexible and tailored to the individual requirements of each mediation and she looks for principled solutions to move towards a lasting resolution.