Excellent and professional and a good solution to our issues!

Goods & Services

As a consumer, it’s often hard to know where to take your dispute if there is an issue with a product or service you have purchased. Whether it’s a business to business issue or business to consumer, not all companies have effective customer complaint schemes or industry ombudsmen and the initial reaction is to seek redress through the courts.

Global Mediation offers a faster and more cost-effective solution to the expensive, protracted route through the court system for issues including –

  • Performance breaches
  • Delivery delays
  • Issues over the price and quality of goods
  • Recovery of debt and refunds
  • Outsourcing, supplier and contractor disputes
  • Contractual and Terms of Service disputes

Our experienced, impartial and independent mediators focus on settling disputes quickly and confidentially and work with both parties to achieve an outcome that is mutually beneficial and minimises unwanted and unnecessary financial burden and stress.

For more information on Global Mediation’s goods and services mediation service, please contact us or request a callback by completing the form on the right. 

Examples of cases mediated

  • Breach of contract for supply of goods
  • Termination of contract dispute
  • Breach of contract for aircraft leasing agreement
  • Breach of contract for the supply of goods and services for new properties
  • A number of disagreements involving suppliers in a chain in relation to financial transactions
  • Disputes about payment schedules
  • Claim for unpaid invoices by a search engine optimisation firm against an international real estate company and counter claim for breach of contract
  • Claim for refund of money paid to a second-hand car dealer for a car with serious engine problems
  • Family dispute over the financial accounts and share of sale proceeds of a pub
  • Sub-contractor’s claim for unpaid invoices for landscape gardening services and counter claim by contractor for breach of contract
  • Claim by a high street bank for debt repayment and counter claim for damages on account of bank’s handling of customer’s personal and business accounts
  • Spread betting contract dispute
  • Dispute between a building contractor and supplier
  • A sub-contractor’s claim for unpaid invoices for landscape gardening services and counter claim by contractor for breach of contract
  • Claim for unpaid invoices by a search engine optimisation firm against an international real estate company and counter claim for breach of contract
  • Dispute between supplier of specialist flat roof materials and customer
  • Contractual dispute concerning supply and installation of plumbing and heating system in listed building
  • Contractual dispute between farm-owner and manufacturer over supply of self-assembly building for use as farm shop
  • Contractual dispute between kitchen installation franchise and owner occupier over replacement kitchen at residential property
  • Dispute over installation of boiler at residential property
  • Consumer contractual dispute over provision of weather proof coating to external walls of house
  • Consumer contractual dispute over supply and installation of double glazing
  • Dispute concerning damage to glass conservatory following installation of blinds
  • Various disputes arising from mobile phone contracts and other service agreements or subscriptions
  • Various disputes arising from sale/purchase of motor vehicles
  • Various disputes arising out of professional bills, including from solicitors and surveyors
  • Various disputes arising out of default on mortgages or private loans to purchase property, as well as other unsecured loans

Mediators that specialise in Goods & Services

Adam Gersch

Managing Director

Adam is Global Mediation\'s MD as well as Head of Argent Law Mediation Team. A criminal barrister, he established Global Mediation in 2001 and his ability to manage complex cases coupled with his personable approach, creativity and lateral thought processes is both respected and sought-after.

Catherine Milsom


Catherine is a highly experienced criminal barrister with the ability to quickly identify and critically analyse the relevant issues. A skilled communicator, she is able to marshal evidence in support of arguments and successful outcomes and as such, her mediation skills are highly coveted.

Charles Horn


With an outstanding settlement rate of over 90% from more than 500 mediations, Charles is an advanced negotiation expert with multi-faceted mediation experience. Rather than evaluative or directive, his style is holistically reactive to the needs of the parties and their interactions with others.

Cheryl Turner


Cheryl is a highly experienced mediator with a transformational approach. She uses her skills to help parties in dispute to see the issues each side is facing as well as the emotional, financial or practical options available to them and then guides them towards a mutually acceptable settlement.

Elizabeth Lowe


A barrister and mediator with an analytical mind able to quickly and effectively process large amounts of information, Elizabeth explores, under time constraints and often difficult circumstances, key issues in dispute and asks the questions that elicit the most positive outcomes for all parties.

Gareth Thompson


Gareth creates trust and confidence with his ability to get parties to \"buy in\" to the mediation process and to take ownership and responsibility for generating a successful outcome. He deals confidently with multi-layered personal dynamics and is highly skilled in managing diverse, complex issues.

Jeremy Connell


Jeremy successfully manages the mediation process through a combination of acute listening and subtle yet effective intervention. He has an ability to quickly establish a constructive rapport with both parties in dispute through building trust and an unwavering commitment to dispute resolution.

Linda Laurance


A previous director of Global Mediation, Linda skilfully assists both parties to identify the deep-lying issues of each dispute, to identify the common ground and to achieve an agreeable and sustainable resolution. She is very adaptable and has an outstanding track-record of successful mediations.

Richard Watkins


A highly skilled mediator who takes a diplomatic approach to sensitive situations and has the skills to mediate challenging cases that have sensitive or pressured time constraints. By maintaining a sense of calm through the process, both parties can find an agreeable resolution to their dispute.

Roy Poyntz


Roy is a highly qualified mediator and business leader who quickly builds rapport with parties. He is experienced in solution-focused as well as relational repair mediation styles and seeks to put parties in control and engage them as experts while maintain a relaxed sense of humour and humanity.

Sally Ruthen


With legal and psychological experience, Sally is a reputable and successful mediator who approaches each case with versatility and confidence. She quickly appreciates the issues, needs and interests of both parties and projects a positive outlook enabling them to settle their disputes fairly.

Sally Thompson


Sally is a practising barrister who is highly coveted for her ability to achieve creative settlements in the most challenging of cases. Her approach is flexible and tailored to the individual requirements of each mediation and she looks for principled solutions to move towards a lasting resolution.