Meet the training team

Karen Heenan

Associate Tutor / Assessor

Karen became an accredited mediator in 2012 and had already gained a wealth of mediation experience before joining Global Mediation as a Panel Mediator in 2014. She was appointed Specialist Mediator in 2017. She mediates across the country and her role also involves local authority liaison, marketing and training.

Karen has always had a passion for conflict resolution. She qualified as a solicitor, but has spent the majority of her career in the charity sector. More recently, she has held appointments with professional regulatory and other bodies where she chairs hearings to decide on whether an individual is fit to practise or whether his or her actions amount to a breach of professional standards.

Karen is a mediator who inspires confidence and encourages parties to engage, with her warm and professional approach. She believes that mediation provides a way for parties to take control of their own dispute, within the safe space created by the mediator, and to find a mutually acceptable outcome, avoiding potentially costly and protracted legal proceedings.

Karen is recognised as an accredited SEND Mediator, awarded by the College of Mediators and the Civil Mediation Council and accredited Professional Practice Consultant.


For all enquiries, please e-mail and one of our experienced team will get back to you.

Karen Heenan