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NHS Resolution Mediation Service

NHS Resolution Mediation Service

Independent mediation support, delivered by Global Mediation on behalf of NHS Resolution

Global Mediation has been appointed by NHS Resolution to provide independent mediation services to the NHS for the resolution of personal injury and clinical negligence claims

The service provides impartial, highly structured support for resolving disputes that arise within NHS settings. It offers a calm, confidential space for all parties to be heard, reducing escalation, improving communication, and promoting lasting resolution.

Mediators are accredited, experienced, and approved by NHS Resolution, with specialist expertise in sensitive and complex health-based contexts. Every mediation follows a fair and consistent process, designed specifically with NHS environments in mind.

How it works

A streamlined process to support you through NHS mediation – from enquiry to resolution.

For full guidance on how the scheme works, please see:

NHS mediation scheme procedure (PDF)

- What is mediation, how to prepare, what to expect & confidentiality

Meet the mediators

Global Mediation works with a trusted panel of accredited mediators, all approved by NHS Resolution. Each brings skills and experience in areas of clinical negligence and personal injury mediations. Our strength is in ensuring communication is simple, easy to access and understand, with a focus on respect, inclusion, professionalism and neutrality.

Get in touch

To refer a case, request further information, or discuss commissioning options, please get in touch using the contact form. A member of our team will respond promptly.

Contact us

Ready to resolve your dispute?

Your trusted partner in conflict resolution

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